Monday, November 09, 2009

Complaints Received by Travel Agency

Thomas Cook Agency complaints

This was sent from Thomas Cook Holidays - listing some of the British

guests' complaints during the season. (Survey by Thos Cook and ABTA)

"I think it should be explained in the brochure that the local store

does not sell proper biscuits like custard creams or ginger nuts."

"It's lazy of the local shopkeepers to close in the afternoons. I

often needed to buy things during 'siesta' time - this practise should

be banned."

"On my holiday to Goa in India , I was disgusted to find that almost

every restaurant served curry. I don't like spicy food at all."

"We booked an excursion to a water park but no-one told us we had to

bring our swimming costumes and towels."

A tourist at a top African game lodge overlooking a waterhole, who

spotted a visibly aroused elephant, complained that the sight of this

rampant beast ruined his honeymoon by making him feel "inadequate".

A woman threatened to call police after claiming that she'd been

locked in by staff. When in fact, she had mistaken the "do not

disturb" sign on the back of the door as a warning to remain in the room.

"The beach was too sandy."

"We found the sand was not like the sand in the brochure. Your

brochure shows the sand as yellow but it was white."

A guest at a Novotel in Australia complained his soup was too thick

and strong. He was inadvertently slurping the gravy at the time.

"Topless sunbathing on the beach should be banned. The holiday was

ruined as my husband spent all day looking at other women."

"We bought 'Ray-Ban' sunglasses for five Euros (£3.50) from a street

trader, only to find out they were fake."

"No-one told us there would be fish in the sea. The children were startled."

"It took us nine hours to fly home from Jamaica to England, it only

took the Americans three hours to get home."

"I compared the size of our one-bedroom apartment to our friends'

three-bedroom apartment and ours was significantly smaller."

"The brochure stated: 'No hairdressers at the accommodation'. We're

trainee hairdressers - will we be allowed to stay there?"

While visiting Madrid.. "There are too many Spanish people. The

receptionist speaks Spanish. The food is Spanish. Too many foreigners."

"We had to queue outside where there was no air conditioning."

"It is your duty as a tour operator to advise us of noisy or unruly

guests before we travel."

"I was bitten by a mosquito - no-one said they could bite."

"My fiancé and I booked a twin-bedded room, but we were placed in a

double-bedded room. We now hold you responsible for the fact that I

find myself pregnant. This would not have happened if you had put us

in the room that we booked."

Thanks Barry & Louise D.

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